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Wireless Cordless
Sky Wireless Broadband Disconnects when Cordless Phone Rings, any ideas?
We have Sky Wireless broadband, which works fine, until we answer a call on our cordless phone. We have the filters attached etc… I guess it is the wireless phone interfering with the wireless router (netgear), any ideas??
I have seen a similar situation like this before, but the cause was not wireless interference.
As you have described, the Internet would work correctly until a call was received by the phone. The Internet would disconnect (i.e. the router itself would lose Broadband connection) and would only regain it again once the phone was put down.
I managed to trace the issue to a DECT answer phone on the extension. Disconnecting this allowed the Internet to be live all of the time. If you’ve got a cordless phone, it is most likely to be DECT. You will have your router and phone connected to the same line, and I think that your phone is ’stealing’ the signal from the router, as it is a digital unit and not analogue like older phones.
I suppose the only way to prove things is to connect an old style phone to the line and see what happens. You can change channels, as has been suggested previously, or you can move the master handset away from its current location but, ultimately, the router/phone are sharing the same line – even with filters in place.
Just another thought, have all of your extensions got filters on them, of does the router connect to the master point through a filter and the phone connect to the same filter?
Any further information would be useful in trying to get to a successful resolution for you.
Just as a last note, I have a DECT cordless phone, in fact a triple pack, and don’t suffer from interference of my wireless network. I have a D-Link WAP and my wireless is consistently good. The big difference is that my Internet is cable based (Virgin Media) and my phone is separate, although also with Virgin Media.
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